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Returns Policy

Our returns and exchange policy is for the duration of three weeks (21 days) from date of purchase. After this time unfortunately we are unable to offer you a credit note or exchange.

All Dubbo Home & Gifts credit notes are valid for thirty days.

If you have changed your mind and you are able to provide satisfactory proof of purchase, Dubbo Home & Gifts may offer you an exchange or refund provided that the merchandise:

  • is in its original condition

  • is unworn or unused with all original, sealed packaging and tags attached

  • is not subject to the exclusions listed below

  • the exchange or refund is sought within 21 days from date of purchase

  • if the product is defective or damaged

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

Original register receipt, an electronic or photograph will be accepted

  • Online Tax Invoice (order confirmations will not be accepted)

  • Original return/exchange receipt/gift receipt

  • Financial Statement (i.e bank statement, credit card statement)

Exclusions

Please choose carefully when purchasing the following merchandise as returns and exchanges will not be provided on:

  • E-Gift Cards & Gift vouchers

  • Big & Bulky items & Furniture

  • SALE items - regular priced items may be exchanged or a credit note provided, however sale items cannot be exchanged or a credit note given

  • Pierced jewellery

  • Perishable goods such as flowers or food